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Shipping & Returns

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. We will attempt to ship all stock items within 48 hours of receipt of the order. Non-stock items or large orders will be given an estimated ship date when the order is placed.

Non-stock items may ship directly from the manufacturer or from a different warehouse location. Depending on your location, the shipment may take more transit time.

Overnight, 2 day & 3 day Select Shipping Orders must be placed by 12:00 pm CST.

All orders must be paid in U.S. funds by credit card. Exchange rates are automatically calculated on credit card orders on shopping cart transactions if the correct funds are selected in the cart.

The shipping cost shown for an order reflects what you can expect to pay if the items ship at 25lbs. maximum per box. Some items may be bulkier and require more boxes/packages. Multiple boxes/packages typically are costlier to ship and therefore your total shipping and handling cost may be higher than the sum of shipping charges appearing in your cart. At American Garage Door Supply, we will do our best to minimize your exposure to additional shipping expense. Our policy is to notify you before the shipment of your order of any changes to the posted shipping amounts.

International Shipments
The recipient is responsible for all duties, taxes and customs fees at the time of delivery. Please contact your local "Customs Office" for an estimate of these fees.

Typical UPS Transit Times

48 Contiguous United States
Standard Ground, normally 3-8 business days
Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

Alaska or Hawaii
Standard Ground, normally 5-10 business days.
Most items may be shipped to Alaska & Hawaii via Standard Ground service.
You can expect your order to arrive within 5-10 full business days. Business days are Monday-Friday, excluding federal & state holidays.

Freight Damage: Please check all freight for obvious and concealed damages. Purchaser must make all claims for delay, damage, or loss in transit to the transportation company. In the case of damaged freight, it is to be accepted as such and noted on the freight bill. Customer is responsible for the cost of replacement products delivered under any customer freight claim situation.

Return Policy: Standard stock materials that you have ordered from us can be returned to us within 14 days of receipt. The return shipping is to be prepaid and arranged by the customer. No materials will be accepted without a return authorization (RMA) from the factory. Freight on returned material must be prepaid by customer. A 25% restocking fee will be applied on returned non-warranty product if accepted as fit for sale after inspection at our dock. Initial freight to the customer is non-refundable. Items that are non-stock, altered, used by the customer Weather Stripping and torsion/extension springs are non-returnable. (see conditions)

Material Property: All products remain the property of American Garage Door Supply Inc. until paid in full.

Return Policy: Standard stock materials that you have
ordered from us can be returned to us within 14 days of receipt. The return
shipping is to be prepaid and arranged by the customer. No materials will be
accepted without a return authorization (RMA) from the factory. Please call to obtain a RMA from us.

Material Property: All products remain the property of

American Garage Door Supply Inc. until paid in full.